Grove
Product Walkthrough Delivery
06 · Delivery

Delivery that makes clients get their taxes.

A personalized video walkthrough. A beautifully branded summary. E-signature, payment, and seven-year document access — all in one place.

A 48-second walkthrough — Step 1 holds for 26 seconds so the AI exchange can play out: refund hero, wins, then two full Ask-Grove conversations (why is my refund bigger; what if I sell the rental). Then key pages, KBA signing, and a confetti-filled Done.
How it works

From a signed-off return to a delivery clients actually want to open.

01

Grove builds the delivery package.

Branded summary, video slot, e-sign, payment — all assembled from the reviewed return.

02

Record a short walkthrough

(Or skip if you'd rather not.) Loom-style, in the app, two minutes.

03

Client opens one link.

Review, sign, pay, download — on their phone, in one sitting.

What's inside

Review, sign, and pay from one link.

Firm-customized branding

Logo, colors, sender name, summary layout — every touchpoint is yours, not ours.

In-app video walkthroughs

Record once per return (or a template per segment). Embedded in the delivery; no Loom subscription needed.

E-signature with KBA

IRS-compliant knowledge-based authentication for 8879 and state e-file authorizations.

Integrated payment

ACH and card. Grove's fees are zero — you keep the full invoice.

Seven-year document access

Clients keep free access to their return and supporting docs for seven years. No portal fee.

Next-year recommendations

Strategic suggestions auto-generated and included in the summary (estimated payments, withholding tweaks, retirement gaps).

FAQ

Common questions, answered.

What e-signature standard does Grove use?

IRS-compliant KBA (knowledge-based authentication) for 8879. State authorizations follow each state's e-sign rules. Full audit trail per signature.

Do clients need a Grove account to receive their return?

No. They open the delivery link and can review and sign without an account. They can optionally create one to keep document access — free forever.

Can the delivery be white-labeled with our firm's branding?

Yes. Logo, colors, custom domain, and email/SMS copy are all configurable. Clients never see Grove branding unless you want them to.

How does payment work — what are the fees?

Grove charges zero payment processing markup. You pay processor fees only (typical: 2.9% + 30¢ for cards, ~0.8% for ACH capped at $5). You set the invoice; the full amount lands in your account.

How long are documents retained?

Free seven-year retention for clients (matching IRS recordkeeping recommendations). The firm has indefinite access for active accounts.

Can we record one walkthrough and reuse parts of it?

Yes. Save reusable "video templates" per client segment (e.g., "W-2 + standard deduction" intro). Personalize the numbers per client; reuse the talk track.

Ready when you are

A delivery clients want to open.

Branded, video-led, signed and paid — all in one place.